FAQ
Immanurath FAQ: Your Burning Questions Answered
We're here to help! Here are answers to some common questions about Immanurath and our products. If you don't find what you're looking for, please hesitate to contact us at support@immanurath.com
Ordering & Fulfillment
Q: How long does it take to process my order?
A: We aim to fulfill all orders within 48 hours (excluding weekends and holidays). You'll receive a confirmation email as soon as your order is processed and ready to ship.
Q: When will I receive my order?
A: While we process orders quickly, shipping times can vary. You can typically expect your order to arrive within 1-4 business days after it's been shipped. Delivery times depend on your location and the shipping method selected at checkout. You'll receive a tracking number in your shipping confirmation email so you can follow your package's journey.
Q: Can I change or cancel my order after it's been placed?
A: We do our best to accommodate changes, but as we process orders quickly, it's not always possible. If you need to make a change or cancel, please contact us as soon as possible at support@immanurath.com and we'll see what we can do.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Maestro, American Express, PayPal and a variety od other secure payment methods.
Q: Why is there no VAT/Sales Tax charged on my order?
A: As we are a fairly new enterprise, we did not yet exceed thresholds to charge VAT/Sales Tax. It's not going to last forever :( - and no, we are not going to raise our prices once we do.
Products & Sizing
Q: What materials are your hoodies, t-shirts, and accessories made of?
A: We're committed to quality! Each product has the materials listed out in the description, we source our our products from the best vendors.
Q: How do I find the right size?
A: We provide detailed size charts on each product page to help you find the perfect fit. We recommend checking the size chart before placing your order.
Q: Are the designs printed on demand?
A: Yes, all our apparel is printed on demand. This allows us to offer a wide variety of unique designs and minimize waste.
Shipping & Returns
Q: What is your shipping policy?
A: We ship to the EU, USA and Canada. Shipping costs are calculated at checkout based on your location and the shipping method you choose. Shipping is free if you order 2 items or more.
Q: What is your return policy?
A: We want you to be completely satisfied with your Immanurath purchase. We accept returns within 14 days of delivery for a full refund or exchange, provided the item is unworn and in its original condition. Please see our full return policy page for details.
Other Questions
Q: How can I contact customer support?
A: You can reach our customer support team by emailing us at support@immanurath.com. We strive to respond to all inquiries within 24 hours.
Q: How can I stay updated on new designs and promotions?
A: Follow us on social media! You can find us on Facebook, Instagram, TikTok, X and YouTube. You can also sign up for our email newsletter at the bottom of our website to receive exclusive updates and offers.
Q: Do you offer custom designs?
A: At this time, we don't offer custom designs, but we're always open to suggestions! Feel free to reach out with your ideas! :)
Q: Is this a scam?
A: Yes.
Q: Really?
A: No.
Q: So what now? Am I expected to buy stuff?
A: Yes, please. Also, for checking out the FAQ and being a good sport, we have an exclusive product for you. To buy. Not for free, lol. Wouldn't that be neat. Anyway, it's here.
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